Support and Service

Call our service team for immediate repair, calibration,
and technical support.

Send Us an Inquiry

For pricing, product information, repair requests, or technical questions, please complete the form below. Our team will respond as soon as possible.

What do you need help with?*

EEC-31EEC-41

Name*

Company/ Organization

Job Title

Country*

Email*

Phone Number

Message

Repair Process

Fast and Efficient Service You Can Depend On

Most repairs are completed within 5 business days, ensuring quick turnaround with minimal disruption. Each instrument is inspected and calibrated before being returned, helping maintain reliable performance.

With regional service support and experienced engineers, EEC Huayi works to restore your equipment as quickly as possible.

Your Instrument arrives

We receive and check-in your instrument

5-Day repair service
(including standard calibration)

Repair service completed

Your instrument ships back to you

FAQ

01Do I need to contact support before sending my unit in?

Yes. Please contact our service team first. An engineer will review your request and troubleshoot with you to confirm whether the unit needs to be returned. If a return is required, an RMA form and instructions will be provided by email.

02Can I ship my unit immediately without contacting support?

In some cases, yes. However, even if the unit is shipped directly, our engineer will still contact you after receipt to confirm the issue and repair details before proceeding.

03How is the repair cost determined?

Once a malfunction is confirmed during troubleshooting, a flat-rate repair cost is communicated to you before the unit is shipped. Repair work only begins after your approval.

04Is there an inspection or check fee?

No. There is no inspection-only or diagnostic fee. Repairs are handled under the flat-rate repair structure once a malfunction is confirmed.

05What does flat-rate repair include?

Flat-rate repair includes the repair work and standard calibration before the unit is returned.

06Are there cases where a unit cannot be repaired?

Yes. Some discontinued models or older series may be classified as not economical to repair. In these cases, our service team will inform you and discuss next steps.

07When does the 5-business-day repair time start?

The repair turnaround time starts after both the returned unit and your approved quotation are received by the service team.

08Can repairs take longer than 5 business days?

Most repairs are completed within 5 business days. In rare cases, delays may occur due to parts availability or long material lead times.

09Do you offer calibration services separately?

Yes. Calibration services are available. Please select Repair & Service above and submit the form so our team can advise on availability and next steps.

10Can I send multiple units at the same time?

Units are typically sent to the regional service center that supports your location. Shipping instructions and the correct address will be provided after your request is reviewed.

11Where should I ship my unit?

Yes. However, each unit is processed by serial number and handled as a separate service case, even if multiple units are shipped together.

12Who pays for shipping?

Shipping responsibility depends on warranty status and region. Our service team will confirm shipping arrangements during the service process.

Talk to our AI Assistant

Have a question that is not covered in the FAQ? Our AI assistant can help you find answers, products, or the right next step.